aqq9 Privacy Policy

Section 1

1 Introduction and Scope

aqq9 ("we", "our", or "platform") provides a reliable and secure service for online gaming users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, and protect your personal information when you use aqq9's website, applications, or related services.

This Policy applies to all users who register or browse the website at https://aqq9.cam. By using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.

aqq9 is a platform for users aged 21 and above only. Registration by minors is not accepted, and we do not knowingly collect information from any minor.

Section 2

2 What Information We Collect

aqq9 collects information in two main ways — information you provide directly and information collected automatically while you use our platform.

2.1 Information You Provide

During registration and account management, you may provide the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form — never in plain text)
• Payment information — bKash, Nagad, Rocket, Upay or bank account number
• Identity verification documents (national ID card or passport — where required)
• Messages and chat logs sent to the support centre

2.2 Automatically Collected Information

When you use aqq9, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Page views, clicks, and session data
• Transaction history and gaming activity logs
• Information obtained through cookies and similar tracking technologies
• User preferences and language settings

2.3 Information Received from Third Parties

We may sometimes receive information from payment processors (such as bKash, Nagad, Rocket, Upay) or identity verification providers. This information is used solely to confirm transactions and prevent fraud.

Section 3

3 Purposes of Information Use

aqq9 uses collected information for legitimate business purposes. We will not use your information beyond the purposes listed below:

3.1 Service Operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions
• Keeping gaming services active and providing technical support
• Managing customer service through 24/7 live chat

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Following Anti-Money Laundering (AML) procedures
• Ensuring age verification (21+)
• Enforcing responsible gaming policies

3.3 Platform Improvement

• Analysing and improving user experience
• Diagnosing and resolving technical issues
• Testing new games and features

3.4 Communication

• Sending important account notifications
• Sending transaction confirmation messages
• Informing you of promotional offers with your consent

Section 4

4 Information Sharing and Disclosure

aqq9 never sells your personal information or shares it with third parties for commercial purposes. However, information may be disclosed in the limited circumstances below:

4.1 Service Providers

We work with selected third-party service providers who help us run our business operations — such as payment processors (bKash, Nagad, Rocket, Upay, banking services), technical infrastructure providers, and game developers. These organisations receive only the information necessary to carry out their specific responsibilities and are required to follow our privacy standards.

4.2 Legal Obligations

If we are required to provide information on the basis of a legal order, a directive from a regulatory body, or a lawful request from a government authority, we will be obliged to do so in accordance with the law.

4.3 Security Protection

Information may be provided to the relevant authorities to protect user safety, in cases of fraud or money laundering, or where our terms of service have been violated.

4.4 Business Changes

In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new authority. You will be given advance notice in such cases.

Section 5

5 Cookies and Tracking Technology

The aqq9 website uses cookies and similar technologies that improve your browsing experience and ensure the functionality of the service.

5.1 Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: To remember your preferences and language settings.
• Analytical Cookies: To understand patterns of site usage — without personal identification.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Section 6

6 Data Security Measures

aqq9 treats the security of your personal information as the highest priority. We have implemented industry-standard technical and organisational measures that protect your information from unauthorised access, modification, or disclosure.

6.1 Technical Safeguards

• All data transmission encrypted using SSL/TLS technology
• Passwords stored using strong hashing algorithms
• Firewall and intrusion detection systems active
• Regular security audits and vulnerability assessments
• Multi-layer access control systems

6.2 Organisational Safeguards

• Only authorised staff have access to the information they need
• All staff receive privacy training
• A rapid response plan is in place for data breaches

However, no data transmission over the internet is entirely free of risk. We strive to ensure the highest level of protection, but a guarantee of 100% security is not possible.

Section 7

7 Data Retention Period

aqq9 retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected or as required to meet legal obligations.

7.1 Active Accounts

While your account is active, we retain all relevant information. This includes transaction history, gaming records, and communication logs.

7.2 After Account Closure

Even after an account is closed or deactivated, we will retain financial transaction records and identity verification documents for a specified period in accordance with regulatory and legal requirements. Once that period has passed, information is securely deleted or anonymised.

7.3 Technical Logs

Technical logs of user activity are generally kept for a short period and reviewed regularly, with unnecessary data deleted.

Section 8

8 Your Rights and Choices

aqq9 believes you have the right to maintain control over your own information. Your main rights are described below:

8.1 Right to Access Information

You may request to know what information we hold about you. We will provide a copy of the information within a reasonable time.

8.2 Right to Correct Information

If there is any error or incompleteness in your information, you may contact us to request a correction.

8.3 Request for Deletion

In some circumstances you may request that your information be deleted. However, this request may not apply where there are legal obligations or ongoing disputes.

8.4 Objection to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. You will find an unsubscribe option in any promotional email.

8.5 Data Portability

You may request to receive your account information in a structured, commonly used format.

To exercise these rights, contact our support team via live chat or send an email to [email protected].

Section 9

9 Protection of Minors

aqq9 is a platform for users aged 21 and above only. We do not knowingly collect information from minors.

We verify age at the time of registration. If any person registers by providing false information to bypass the minimum age requirement, we will close that account and delete the associated information as soon as we become aware of it.

If you suspect that a minor has registered on our platform, please contact us.

Section 10

10 Policy Changes and Updates

aqq9 may update this privacy policy from time to time. These updates may be necessary due to expansion of services, legal changes, or technological improvements.

10.1 Notice of Changes

For important changes, we will notify you by email or through a notice on the platform. For minor editorial changes, only the "Last Updated" date at the top of the page will be changed.

10.2 Your Consent

Continuing to use our platform after an updated policy is published will be considered as your acceptance of the new policy. If you do not agree with the changes, please close your account and contact us.

10.3 Version History

Copies of previous versions are kept on record. We can provide previous versions upon request.

Section 11

11 International Transfer of Data

Our technical infrastructure may operate on servers located in various countries. Your data may be transferred to countries where different privacy laws apply compared to Bangladesh.

In such cases, we ensure that all international transfers are conducted in accordance with the standards of this policy and that your data is properly protected.